Refund Policy

Torch the Way is operated by Taste and Tidy LLC. Each Torch Report is a customized digital research product created from the information you provide.

Transactions are generally non-refundable unless required by applicable law. Refund requests submitted within 14 days of the transaction date may be considered by Paddle, our Merchant of Record, in accordance with Paddle's Refund Policy. Additional rights may apply where required by applicable consumer law.

Our order process is conducted by our online reseller Paddle.com, which is the Merchant of Record for all our orders. Refunds are processed by Paddle. To request a refund, visit paddle.net with your order email or receipt, or contact us and we will help.

If you are charged but your report fails to generate or cannot be delivered because of a technical problem, please contact us. We will work to restore access, regenerate the report, or facilitate an appropriate refund.

If you believe you were charged incorrectly or more than once, please contact us and we will make it right.

Please review your answers before purchasing. Torch the Way cannot guarantee that research findings will confirm a particular idea, assumption, business strategy, or desired outcome.

Refunds are returned to the original payment method. Processing times depend on your bank or card issuer.